Student Financial Services Supervisor

Overview:

This position is general oversight of student financial services functions, including monitoring delinquent receivables placed with the billing servicer and various collection agencies, oversight of payment plans, answering questions, both in person and as a part of the phone queue, related to the student’s account. In addition, the position will oversee the military education programs, with oversight of the other discount/exemption programs and third party billing. Responsibilities:

Administration of Student and Delinquent Receivables: Maintain an understanding of all federal and state regulations for collection activities. Place delinquent accounts with third party billing servicer for external collections. Review student account documentation for placement with third party collection agency. Monitor collection activity while at third party collection agency. Respond to all disputes and inquiries, including credit bureau disputes. Reconciliati...