Streaming Support Engineer

Job Summary: We are seeking a dedicated and proactive Streaming Support Engineer to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our streaming services, providing support to our OTT Headends, and collaborating with cross-functional teams to resolve issues promptly. This role demands a high level of communication skills, ownership, technical expertise, and the ability to work in a fast-paced environment. 

Key Responsibilities:

Proactive Engagement:  

Demonstrate a strong intent to work on reported issues, taking the initiative to resolve problems promptly and effectively. 

Daily Health Checks:  

Create, update and follow up on tickets when an issue is reported or when issues are observed during pre, mid and post platform health checks. 

Ensure that all streaming services and related infrastructure are functioning optimally. 

Ownership and Responsibi...