Job Description

A multinational technology company is seeking a Workforce Associate to ensure daily service levels through effective workforce utilization. The role involves coordinating staffing needs, analyzing performance metrics, and reporting on service level KPIs. Ideal candidates have a degree in Industrial Engineering, experience in workforce management, and proficiency with WFM tools like IEX and Verint. Candidates must demonstrate strong analytical and communication skills and a willingness to work onsite during night shifts.
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