Strategic Program Manager

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters

The Program Manager owns the delivery of the company’s highest-priority, cross-functional initiatives. The role ensures that executive and company priorities are translated into well-structured, business-aligned programs with clear ownership, disciplined execution, and measurable outcomes

Reporting to the Chi...