Job Description

Strategic IT service manager

The joy of being responsible for something important... You can experience it too

As the Strategical IT Service Manager at Marel, you will be invaluable to our extensive maturity growth and our focus of lowering our ecological footprint. Because of structures you set up, the service delivery is optimized, and the business feels supported well in its daily operations. You’ll be responsible for maintaining and increasing customer success and satisfaction by

  • acting as a point of contact, conducting regular meetings to review service performance,
  • managing requests and complaints,
  • and proactively identifying threats to agreed service levels

    • The Service Portfolio Manager takes care of all services globally within IT, not by owning them, but by defining processes around the service delivery and ensuring continual improvement of the service delivery. By creating the Service Portfolio, maint...

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