Strategic Client Relationship Manager (Toronto)

In account management, the relationship is everything. Every moment either deepens that relationship or quietly erodes it. There is no neutral. Encore has held an average client retention of 15 years. That only happens with trust, and we are looking for someone who can build it and maintain it.

Role Overview

As Account Manager, you are the trusted strategic partner to a portfolio of clients and the central relationship across every stakeholder in their travel program: executives, procurement, finance, travel arrangers, and travelers themselves. You own the relationship, protect the program, and connect internal teams to deliver what the client actually needs, not what was last quoted.

What You'll Do

• Own the client relationship across every stakeholder, building trust and tailoring your cadence to each stakeholder’s needs.
• Develop the program with intent: run ongoing discovery, build and execute strategic account plans, analyze program...