Strategic Call Center Operations Leader

iQor is seeking an experienced professional to organize and direct day-to-day activities at the Call Center in Morong, Bataan. The role involves managing, training, and guiding call center supervisors to ensure optimal performance and productivity.

The ideal candidate will drive improvements in service levels and oversee recruitment, training, and coaching practices while implementing effective resource planning strategies. New ideas for process enhancement and cost management will also be part of this challenging position.