Strategic Account Manager

We’re looking for a Strategic Account Manager to join our team in Montreal. The role will focus on driving retention and expansion of Lightspeed’s highest valued customers by building long‑term relationships and delivering value at every touchpoint.

What You’ll Be Doing

• Act as the single point of contact and account owner for Lightspeed’s largest and highest valued customers
• Own and drive the strategy for each customer in your book of business
• Be responsible for driving product adoption and Net Revenue Retention of your book of business
• Plan and deliver Business Reviews and Success Plans, pulling in Strategic Account Executive as needed
• Monitor customer usage data, go‑live dates, health indicators and translate them into strategies for account retention and growth
• Advocate industry and customer needs within Lightspeed to support timely investment in innovation
• Establish and maintain strong...