Store Supervisor

• Job Overview:

The Store Supervisor is the front-line employee primarily responsible in ensuring the proper planning, implementation and monitoring of operations activities geared towards satisfying customers and achieving profits and revenue targets of the store

Responsibilities and Duties (Store Operations Management)

Selling and Customer Management

• Greets customers entering/ordering inside the store
• Enhances customer experience by following S.E.T. Principles: Smile, Eye Contact, Thank You
• Implements the standard COCOPAN selling process (COnnect, COnvert, P*ush, Add-on & N*ext purchase invite)
• Engages the customer with full attention and ask for their orders
• Uses proper procedure to ensure the accuracy of every order for every customer (Example: repeating customer's order when it is presented to them)
• Answers to customers' questions, queries and provide information (as per inquiry of the custo...