Job Description

Store General Manager

What you’ll do

Customer Service

  • Ensure execution of the Customer Experience and provide resolution for all customer concerns.
  • Meet established service level agreements for in‑store services and order fulfillment.
  • Provide an exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

  • Demonstrate and follow up on execution of visual compliance standards, store maintenance and pricing standards.
  • Lead the implementation and execution of standard operating procedures (SOPs).
  • Be responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control.
  • Follow and ensure compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Ensure processes and systems...

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