Job Description

Purpose of the Role

To drive store sales, profitability, customer satisfaction, team performance, and operational excellence while ensuring compliance with company policies and standards.

Key Responsibilities

1. Sales & Business Performance

  • Achieve monthly, quarterly, and annual sales targets.
  • Drive conversion, average bill value, and customer acquisition.
  • Monitor daily sales performance and implement action plans.
  • Identify local business opportunities to increase store revenue.

2. Team Management

  • Recruit, train, and develop store associates.
  • Conduct daily briefings and performance reviews.
  • Create a high-performance and customer-centric culture.
  • Manage employee attendance, scheduling, and productivity.

3. Customer Experience

  • Ensure exceptional customer service at all times.
  • Resolve customer complaints promptly and professionall...

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