Store Manager, McKeown Ave

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards to each customer.
• Enforces delivery of our operating model customer service standards.
• Provides exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Supports customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations

• Demonstrates and follows up on execution of visual compliance standards, store maintenance, and pricing standards.
• Establishes a plan and follows up on execution of weekly price changes, promotional set‑ups, and department POP as per workbook, achieving 100% system pricing including weekly pricing sweeps.
• Responsible for delivering annual corporate shrink targets through team education, enforcement of plan,...