Job Description

What you’ll do

Customer Service

  • Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
  • Enforces delivery of our operating model customer service standards.
  • Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
  • Meets established service levels agreements for in-store services and order fulfillment
  • Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

    • Operations

  • Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
  • Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as pe...

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