Store Manager / Experience Center Manager

Responsibilities: Ensure consistent delivery of high-quality customer service across all operations, adhering to company standards. Diagnose areas for improvement in Customer Satisfaction within the Experience Centre, create effective action plans, and execute them to enhance satisfaction. Evaluate the execution of services (Grooming, Vet, Behaviour) to meet service timelines and resolve any delays promptly to achieve 100% Turnaround Time (TAT). Drive 100% execution of operational standards as per SOPs to deliver flawless operations through proper communication and follow-up. Identify bottlenecks, seek support to resolve concerns, and address all points of concern in a timely manner to avoid risk/safety issues. Adapt to changing business needs by analyzing competitor's best operational practices, and propose plans for implementation to relevant departments. Monitor stock and coordinate with responsible teams and departments to ensure continuous stock availability. Maintain professional...