Store Leader

Overview

Be part of our team!

We are looking for a results-driven Store Leader who is responsible for managing repair operations, ensuring Apple compliance, maintaining customer satisfaction, and supporting store teams to deliver timely and high-quality service.

Job Title: Store Leader (Service Center)

Job Summary

The Store Leader is responsible for overseeing repair operations, customer satisfaction, and store compliance with Apple and company standards. It ensures timely repair turnaround, accurate system monitoring, quality service delivery, and efficient inventory and shipment management, while supporting staff performance, training, and continuous process improvement across stores.

Key Responsibilities

• Monitor carry-in and mail-in repair status, turnaround times, and shipments to prevent delays and penalties.
• Track CSAT scores, handle escalations, and address customer concerns to ensure high satisfa...