Job Description
**Introduction**
**Your role and responsibilities**
As a Technical Support Professional: Technical Account Manager, you will combine customer partnership and consultancy with direct engagement on high-priority cases, providing premium and proactive services to clients in support of IBM Systems hardware and software products. You will specialize in advising, consulting clients, and owning client relationships for all questions related to the product/solution. Your primary responsibilities will include: • Manage Client Relationships: Develop and maintain strong relationships with clients, understanding their current technical environment status and potential impact on their business, and communicate new solutions and product releases, fixes, and versions. • Analyze Data and Trends: Utilize the Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to analyze data, trends, and logs to prevent technical issues, identify root causes for client environment problems...
**Your role and responsibilities**
As a Technical Support Professional: Technical Account Manager, you will combine customer partnership and consultancy with direct engagement on high-priority cases, providing premium and proactive services to clients in support of IBM Systems hardware and software products. You will specialize in advising, consulting clients, and owning client relationships for all questions related to the product/solution. Your primary responsibilities will include: • Manage Client Relationships: Develop and maintain strong relationships with clients, understanding their current technical environment status and potential impact on their business, and communicate new solutions and product releases, fixes, and versions. • Analyze Data and Trends: Utilize the Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to analyze data, trends, and logs to prevent technical issues, identify root causes for client environment problems...
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