Stopover Operations Supervisor

Overview

As part of the management of its activity within Madrid airport, Royal Air Maroc is hiring a duty officer who will assist the stopover chief in managing stopover operations, customer assistance, punctuality, and security for all Royal Air Maroc activities.

Key Responsibilities

• Supervise services provided to Royal Air Maroc customers at all stages of the passenger circuit and ensure compliance with RAM quality standards.
• Supervise assistance organizations and control services.
• Coordinate passenger care in the event of irregularities (transport, accommodation, etc.).
• Represent Royal Air Maroc with local authorities and stakeholders at the stopover.
• Coordinate with the Operations Control Center (CCO) and other operational entities (hotline, hub, etc.).
• Report stopover activity and synthesize passenger complaints for resolution with concerned entities.
• Participate in influencing the...