Job Description
**Hungry, Humble, Honest, with Heart.**
**The Opportunity**
We are seeking an **analytical** and business-minded **Statistical Analyst** to join our Global Support Organization. This role focuses on **transforming** complex support **data** into actionable insights that improve customer experience, operational efficiency, and strategic decision-making.
The ideal candidate combines strong statistical rigor with hands-on experience in operational data and a passion for clear, compelling data visualization.
**About the Team**
The Support Analytics and Operations team consists of 6+ analysts covering various Nutanix products and core components.
The team reports to the Manager of Support Analytics and Operations.
**Your Role**
Technical Support & Operations Analytics
+ Analyze technical support data to identify trends in case volume, backlog, resolution time, escalations, and customer experience.
+ ...
**The Opportunity**
We are seeking an **analytical** and business-minded **Statistical Analyst** to join our Global Support Organization. This role focuses on **transforming** complex support **data** into actionable insights that improve customer experience, operational efficiency, and strategic decision-making.
The ideal candidate combines strong statistical rigor with hands-on experience in operational data and a passion for clear, compelling data visualization.
**About the Team**
The Support Analytics and Operations team consists of 6+ analysts covering various Nutanix products and core components.
The team reports to the Manager of Support Analytics and Operations.
**Your Role**
Technical Support & Operations Analytics
+ Analyze technical support data to identify trends in case volume, backlog, resolution time, escalations, and customer experience.
+ ...
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