Job Description

The Opportunity

We are seeking an analytical and business-minded Statistical Analyst to join our Global Support Organization. This role focuses on transforming complex support data into actionable insights that improve customer experience, operational efficiency, and strategic decision-making.

The ideal candidate combines strong statistical rigor with hands-on experience in operational data and a passion for clear, compelling data visualization.

About the Team

The Support Analytics and Operations team consists of 6+ analysts covering various Nutanix products and core components.

The team reports to theManager of Support Analytics and Operations.

Your Role

Technical Support & Operations Analytics

  • Analyze technical support data to identify trends in case volume, backlog, resolution time, escalations, and customer experience.
  • Segment and diagnose performance by factors such ...

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