Job Description
Non Negotiable Requirements
- Extensive experience in handling BFSI/Financial Programs
- Minimum 4 years experience in the BPO Industry as an Assistant manager or Manager
Job Description
Lead and inspire a team of customer service representatives to deliver exceptional support. Drive operational excellence by monitoring performance metrics, identifying process improvements, and implementing customer-focused strategies. Collaborate with cross-functional teams and clients to translate evolving needs into actionable plans. Foster a positive work culture, support professional growth, and ensure compliance with policies and regulations. Use data-driven insights to continuously enhance service delivery.
Who we are looking for:
- Proven success in managing customer service or call center operations, ideally in the travel industry
- Strong leadership skills with a track record of building high-performing teams ...
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