Job Description

Nature of tasks

  • Service desk agent, incident agent and analyst, problem agent and analyst
  • Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
  • First and second-line support: remote and on-site support
  • Recording & tracking incident and request information
  • Recording & tracking Problem information
  • Participating in reconfiguration/installation of PC environment
  • Documenting operational support procedures
  • Drafting technical content for knowledge database
  • IT support specialist must be able to perform all tasks of a service desk operator
  • Testing and administration of applications
  • Liaising with system administration and database administration for execution of administration tasks
  • ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support

    • General

  • Highly autonomous a...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Getronics today.

    Submit Application