Stage Experience Lead - Full Time

Stage Experience Lead – Full Time

The Stage Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Responsibilities

• Client Experience: Ensure all on-stage cast properly execute Sephora’s selling model, support timely responses to all client feedback per department, and partner with the direct manager to action client-related issues and feedback via the client service hotline or direct client feedback.
• Embracing Innovation: Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management: Support in-store events as neede...