Job Description

For the digital marketing team in Monza site, we are looking for a Digital sales support .

The intern will be involved in operational and organizational support related to the Customer Partner Portal, a digital platform dedicated to our Partners and Customers. The Hypercare period is a temporary, high-intensity phase following the go-live, with the goal of:

  • Stabilizing operations and quickly resolving any initial issues
  • Supporting users in adapting to the new solution
  • Monitoring system performance and validating data
  • Managing escalation and triage processes in collaboration with local and central teams

    • Main activities:

  • Opening tickets for any issues that arise during the roll-out
  • Supporting communication management with Partners/OEM/System builder
  • Coordinating with Online sales Specialist, Sales and Customer Care teams to ensure effective onboarding
  • Collecting feedback and monitoring perf...

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