Staff Software Engineer - Call Control | India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

About the Role

Five9 is seeking a Staff Software Engineer – Call Control to lead the architecture, design, and development of our real‑time Call Control platform. This platform powers mission‑critical voice capabilities, including low‑latency call control, high‑quality voice streaming, integration with AMD (Answer Machine Detection) vendors, and global voice expansion using Kafka and Kafka Connect for a scalable, distributed architecture.

This core platform is essential to ensuring accuracy,...