Staff Software Engineer - AI Integrations

Job Description

Zendesk is expanding its presence across the rapidly emerging AI workspace, and we’re looking for a Staff Software Engineer to join our AI Integrations team in Melbourne. This team builds the intelligent integrations that connect Zendesk into the core AI ecosystems where enterprise employees already work including Microsoft Copilot, Google Gemini, Slack, and Atlassian Rovo.

These integrations act as intelligent Zendesk channels, enabling customers to search knowledge, create and update tickets, extract context, and automate workflows directly inside partner AI environments. As part of this team, you’ll play a central role in shaping Zendesk’s position as an AI-first customer operations platform.

Who you could be working with

You’ll be part of a high-performing team responsible for building distributed, high scale and data-in...