Job Description

Zendesk has one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.

We are looking for a Staff Engineer to join our Machine Learning team. You will be delivering AI/ML powered Intelligent Triage capabilities for our customers at Zendesk scale.

What you'll be doing

  • Leading engineering discovery and mentoring colleagues to accelerate quality delivery.
  • Working closely with data science and product to define the scope of features, automate our ML processes, train and deploy new models to improve predictions.
  • Collaborate with teams in the engineering org to tackle technical challenges the team encounters.
  • Enhance and support our deployed services to ensure a high level of stability and reliability.
  • Active participation in evolving our workflow and processes together with members o...

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