Staff Consultant

Job Summary As an L2 Support Engineer, you will play a critical role in ensuring the reliability and stability of our mission-critical systems supporting banking domain operations. You will provide advanced support by troubleshooting, analyzing, and escalating issues, while driving automation and operational improvements. This is a mostly remote position requiring shift flexibility, with occasional onsite presence for meetings or major activities at one of our four OFSS locations.

Key Responsibilities
1. Monitor and troubleshoot production systems using UNIX/Linux, SQL, and log management tools (Splunk, Grafana, App-dynamics)
2. Provide second-level support for application and database issues; perform root cause analysis and resolution
3. Collaborate with DevOps teams to maintain and enhance CI/CD pipelines (primarily with GitLab)
4. Utilize job scheduling and automation tools (., Ansible Tower) to streamline operations and resolve incidents
5. ...