Job Description

Job Description

:

Role: Tier T1.5 Support for AT&T GCSC Teams

Responsibilities:

  • First responder for strategic services (Flexware, SDWAN OTT)
  • Network triage and service restoration.
  • Managing transport circuits (AVPN, AIA, BB, LTE)
  • Analyzing and escalating network events
  • Coordinating software/hardware resources
  • Monitoring, data capture, and problem analysis
  • Ticket management and escalations
  • Working with internal/external support groups
  • Negotiating with other support centers for testing plans

    • Technical Skills:

  • 1-3 years in telecommunications/managed network infrastructure
  • 1+ years in customer service/client interfacing
  • 1-2 years in Networking/IT infrastructure (WAN, LAN, Voice, etc.)
  • Good to have Knowledge of SDN/SDWAN (Viptela, Velocloud, Silverpeak, 128T)
  • Good in WAN, LAN, voice technologies, routers,...

    • Ready to Apply?

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