Sr Workforce Operations Analyst

 
About the opportunity 
We are the Global Customer Office (GCO) Operations team — a group that drives operational excellence and insight across all customer-facing functions. Our mission is to enable efficient, data-driven decision-making and improve the customer experience by optimizing processes, enhancing data integrity, and providing analytical support across Services, Customer Success, Customer Support, Managed Services, Tax Operations, and Global Operations.
As a Senior GCO Operations Analyst, you will apply analytical and business acumen to help GCO leaders make informed, data-driven decisions. You'll lead reporting initiatives, support forecasting and operational planning, and mentor analysts on data modeling and visualization best practices. You are a problem solver who translates operational challenges into scalable solutions that improve efficiency, accuracy, and performance visibility.
What you'll get to do
Lead workforce data analysis and develop executive-...