Job Description

Qualifications:

  • Bachelor's degree in business administration, Operations Management, or related field, preferred but not required
  • 10+ years of experience in Workforce Management, with at least 5 years in a senior management role
  • Proven track record of managing large-scale WFM operations for major clients
  • Advanced proficiency in WFM software, analytics tools, and financial management systems
  • Strong understanding of contact center operations, client relations, and vendor management
  • Excellent leadership, communication, and problem-solving skills
  • Experience in managing budgets and driving financial performance in WFM operations

Job Description:

  • Strategic Workforce Planning: Work with the WF Director to develop and Implement Strategic action plans for WFM operations
  • Financial Management and Performance: Manage the accounts Project Cash and Data accuracy and timeliness
  • Client and ...

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