Sr. Technical Support Engineer with German

**It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:We are looking for a **Senior Technical Support Engineer** to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues, and contributing to continuous product and process improvement. You will be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top notch customer experience. **Essential Responsibilities Of Your Role:** * Responding to complex inbound Technical service requests over the phone and email per day directly with customers.* Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.* Reproduce issues, conduct root cause analysis, and work closely with engineering on bug fixes and feature requests* Create and maintain internal...