Job Description

A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.

Job Title: Senior Technical Support Engineer


Location: Portsmouth, New Hampshire (Hybrid), or Remote (U.S.-based candidates working EST hours)


Please note: Visa sponsorship is not available for this role.


About the Role 

The Senior Technical Support Engineer (TSE) serves as a trusted technical advisor to customers while providing advanced troubleshooting, leadership, and subject‑matter expertise across Loftware products and related technologies.


Responsibilities

  • Take the lead on complex customer issues and conduct customer‑facing meetings on short notice.

  • Triage, troubleshoot, escalate, and resolve customer support tickets with strong ownership and urgency.

  • Analyze logs, service behavior, and customer environments to identify root causes.

  • Utilize...

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