Job Description

  • Diploma or studying Computer Science or any related career.
  • At least 1 year of experience in similar positions - IT technical support.
  • Knowledge in the management of Windows & Mac OS network configuration.
  • Knowledge in PC Maintenance.
  • Knowledge in PC Repair.
  • Knowledge managing DNS and Active Directory.

Responsibilities

  • Troubleshoot connectivity issues
  • Networ
  • kFile Share
  • sSoftwar
  • eSupport operation of Operating Systems (Windows and Mac OS)
  • Deal with hardware and application support queries and issues reported to the support desk and escalated to the IT Operations Engineers
  • Escalate issues and involve experts wherever required to resolve issues as quickly as possible
  • Work with other IT team members regarding new branch builds and upgrades
  • Maintain and demonstrate a general knowledge of company guidelines and procedures
  • Mainta...

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