Job Description
Requirements:
Diploma or studying Computer Science or any related career.
B2/B2+ English Proficiency.
At least 1 year of experience in similar positions - IT technical support.
Knowledge in the management of Windows & Mac OS network configuration.
Knowledge in PC Maintenance.
Knowledge in PC Repair.
Knowledge managing DNS and Active Directory.
Responsibilities
Troubleshoot connectivity issues
Networ
kFile Share
sSoftwar
eSupport operation of Operating Systems (Windows and Mac OS)
Deal with hardware and application support queries and issues reported to the support desk and escalated to the IT Operations Engineers
Escalate issues and involve experts wherever required to resolve issues as quickly as possible
Work with other IT team members regarding new branch builds and upgrades
Maintain and demonstrate a general knowledge of company guidelines and procedures
Maintain IT records and tracking for your responsibilities
Use tools and...
Diploma or studying Computer Science or any related career.
B2/B2+ English Proficiency.
At least 1 year of experience in similar positions - IT technical support.
Knowledge in the management of Windows & Mac OS network configuration.
Knowledge in PC Maintenance.
Knowledge in PC Repair.
Knowledge managing DNS and Active Directory.
Responsibilities
Troubleshoot connectivity issues
Networ
kFile Share
sSoftwar
eSupport operation of Operating Systems (Windows and Mac OS)
Deal with hardware and application support queries and issues reported to the support desk and escalated to the IT Operations Engineers
Escalate issues and involve experts wherever required to resolve issues as quickly as possible
Work with other IT team members regarding new branch builds and upgrades
Maintain and demonstrate a general knowledge of company guidelines and procedures
Maintain IT records and tracking for your responsibilities
Use tools and...
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