Job Description
- Assist all our users with any logged IT-related incident when called upon.
- Diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications.
- Accurately record, timely update, and document tickets with relevant and detailed information.
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately
- Assist with the resolution of problems related to system or application issues, including OS, MS Office, and other supported applications.
- Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure.
- Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies.
- Consistently support and demonstrate the company's mission and values.
- Assist users in simplifying...
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