Job Description
**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Key Responsibilities**
**Performance Tuning & Optimization (Core Focus)
- Lead proactive and reactive performance tuning for SQL, PL/SQL, and database configuration (AWR/ASH, SQL Monitor, execution plans, wait events).
- Diagnose systemic issues (latches, locks, I...
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Key Responsibilities**
**Performance Tuning & Optimization (Core Focus)
- Lead proactive and reactive performance tuning for SQL, PL/SQL, and database configuration (AWR/ASH, SQL Monitor, execution plans, wait events).
- Diagnose systemic issues (latches, locks, I...
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