Job Description

What You'll Do



  • Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.




  • Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.




  • Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.




  • Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.




  • Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.




  • Lead regular customer meetings with ...

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