Job Description

Scope:

  • Core responsibilities to include maintain the system health, reviewing customer SLAs and conducting review meeting with customers, keeping a track of customer consumption and reporting to both internal and external stakeholders, contribute towards renewals and prevent customer attrition

    • What you will do:

  • Own a portfolio of enterprise customers
  • Understand the customer operational needs, technical challenges and develop plans to address them
  • Ensure adherence to SaaS policies and procedures
  • Drive overall service delivery to success by keeping a balance between customer’s expectations and delivery realities
  • Provide customer escalation management for service issues and involve internal departments as required. Develop remediation plans for resolving escalation and drive the tasks in the remediation plan to closure.
  • Establish relationships with each customer that transcends the tactical delivery details, thu...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Blue Yonder today.

    Submit Application