Sr Tech Support Analyst (Technical Writer)

• Develop, update, maintain, and produce content for knowledge bases,
• FAQs, and web tools
• Knowledge creation and construction, knowledge articulation, knowledge
• repository updating, knowledge access, knowledge use and knowledge
• revision
• Identify and curate both tacit and explicit knowledge in collaboration with
• technical SMEs
• Utilize content strategy techniques to guide the creation, delivery, and
• governance of useful, useable content
• Author knowledge at all levels; self-service, support desk and specialty
• Assist in establishing and improving knowledge management processes
• Advocate knowledge management use and contributions within the org
• Respond to knowledge feedback
• Facilitate feedback sessions with end users to ensure content
• Prepare documentation for new or existing knowledge
• Collaboratively work

Required Qu...