Sr Tech Support Analyst

Primary Responsibilities:
Develop, update, maintain, and produce content for knowledge bases,
FAQs, and web tools
Knowledge creation and construction, knowledge articulation, knowledge
repository updating, knowledge access, knowledge use and knowledge
revision
Identify and curate both tacit and explicit knowledge in collaboration with
technical SMEs
Utilize content strategy techniques to guide the creation, delivery, and
governance of useful, useable content
Author knowledge at all levels; self-service, support desk and specialty
Assist in establishing and improving knowledge management processes
Advocate knowledge management use and contributions within the org
Respond to knowledge feedback
Facilitate feedback sessions with end users to ensure content
effectiveness
Prepare documentation for new or existing knowledge
Collaboratively work
Required Qualifications:
5+ years customer service experience
2 +years Technical writing, ...