Job Description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Job Title: Senior Team Leader – Front End / Back End Operations
Location: 1800 Bldg, Eastwood (Onsite work)
Job Summary
The Senior Team Leader is responsible for leading, managing, and optimizing day-to-day BPO operations to ensure service excellence, productivity, and client satisfaction. This role requires a strong operations management background, hands-on leadership, and the ability to drive performance through data, process improvement, and people development.

The ideal candidate has proven experience managing large teams, meeting SLAs and KPIs, handling escalations, and partnering with internal stakeholders to continuously improve operational efficiency.

Key Responsibilities
Operations Management

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