Sr. Support Operations Manager

Job Title

Sr. Support Operations Manager

Job Description

Minimum required Education: Bachelor's / Master's Degree in Health Science, Architecture, Engineering, Business Management or equivalent.

Minimum required Experience: Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.

Minimum required Certification: N/A

Job title: As a Senior Support Operations Manager, you will lead complex and multiple service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.

Your role:

• Understanding the L...