Sr Support Manager

Blue Yonder Title

Senior Support Manager (Cloud Applications / SaaS)

Job Description

The Senior Support Manager acts as a pivotal role in managing escalations, serving as a key resource and liaison between various departments within the company and its customers. This position is responsible for building strong customer relationships, ensuring the communication of support guidelines, and leading strategic planning efforts to enhance processes and procedures. The Senior Support Manager leads by example, inspires the team, and aims to achieve high customer satisfaction, team morale, and operational results. Experience in the Supply Chain domain and familiarity with Blue Yonder products (SCPO, ESP, Demand, and SEQ) are added advantages.

Escalation Management

• Act as the primary point of contact for escalation management.
• Resolve conflicts and issues promptly to maintain positive customer relationships.
• Ensure bes...