Sr. Support Engineer Ii - Warehouse Management (Monterrey)

This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value‑added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post‑production phases
• Expertise in all WMS‑related technologies including MOCA, integration methods, and other 3rd‑party tools and utilities
• Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY’s continued solutions
• Document change control and publish testing results transparently to the customer on a schedule
• Bring in new ideas for automation, reuse, and service improvements
• Deep understanding of BY’s evolving SaaS offerings, features and functiona...