Sr. Support Analyst

Independently able to manage technical transitions and integration into support
Has good skills with Support and Deployment tools (Splunk, Dynatrace, Geneos etc)
Should be able to perform Devops and SRE tasks when needed.
Be able to automate using various tool and scripts (Python, Shell etc)
Experience with java for System Capacity Management and Issue Investigation
Some working Knowledge of Dev Ops Tools (Ansible, CI/CD, Bitbucket, Git, teamcity etc).
Understand the Business Functionality and Enable Technical investigations and Solutions for the Functional issue raised.
Leadership in Issue Resolution and interaction with Stakeholders.
End to end follow-up and communication on issues impacting users & service delivery.
Working closely with development teams and functional experts and provide expert advice on emerging trends and issues affecting delivery of business services.
Maintain quality of deliverables to keep th...