Job Description

Responsibilities:

  • Day to day support and maintenance of Genesys PureCloud Solutions

  • MACD on Genesys, including call flows, SIP trunks etc

  • Act as L3 support during issues and drive towards resolution

  • Work with various internal / external application team on integrating their platform with Genesys

  • Migration and implementation of Genesys PureCloud Solution

  • Monitor project progress and adjust as necessary to ensure successful project delivery.

  • Creation of Documentation and Knowledge base

  • Responsible for managing incident and service requests

  • Manage and coordinate team activities, working closely with different support groups.

  • Conduct regular reviews of the platform to ensure optimal performance and user satisfact...

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