Job Description
Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high
performance, and achievement of operational objectives across all retail partners.
Own the overall operational performance of the Personal Shopper network by driving key KPIs
including productivity, preparation time, order accuracy, substitutions, cancellations, service
levels, and customer satisfaction.
Develop and execute strategic initiatives to support business growth, increase order capacity,
improve operational efficiency, and enhance the overall customer experience.
Partner with Commercial and Retail Partner teams to strengthen relationships with key
accounts, support business expansion, resolve escalations, and ensure operational readiness for
new launches and growth opportunities.
Analyze operational and business performance, identify trends and opportunities, and translate
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