Job Description
Purpose & Overall Relevance For The Organization:
To manage and optimize day-to-day eCommerce operations across with a strong emphasis on achieving key performance indicators (KPIs) related to order fulfillment, delivery times, returns, and cancellations. This role focuses on stakeholder management by coordinating with supply chain, last-mile delivery (LMD) partners, and internal teams to resolve delivery issues and escalations promptly. By ensuring strict adherence to Service Level Agreements (SLAs)—especially during peak sales periods—and driving operational improvements, this position contributes to enhancing consumer satisfaction and achieving revenue targets within the adidas ecosystem and select digital partners.
Key Responsibilities:
Operational Excellence & KPI Achievement
To manage and optimize day-to-day eCommerce operations across with a strong emphasis on achieving key performance indicators (KPIs) related to order fulfillment, delivery times, returns, and cancellations. This role focuses on stakeholder management by coordinating with supply chain, last-mile delivery (LMD) partners, and internal teams to resolve delivery issues and escalations promptly. By ensuring strict adherence to Service Level Agreements (SLAs)—especially during peak sales periods—and driving operational improvements, this position contributes to enhancing consumer satisfaction and achieving revenue targets within the adidas ecosystem and select digital partners.
Key Responsibilities:
Operational Excellence & KPI Achievement
- Reduce Cash on Delivery (COD) Share: Implement strategies to decrease COD trans...
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