Job Description

Key Responsibilities

  • Administer and maintain CMDB including data quality, hierarchy, and relationships
  • Configure and manage ServiceNow multi-instance architecture
  • Implement and maintain automated discovery integrations
  • Manage roles, groups, and permissions within ServiceNow
  • Apply ITIL lifecycle knowledge for incident, problem, and change management
  • Develop and manage ServiceNow APIs for integrations and custom solutions
  • Work with relational databases and ensure data integrity in ServiceNow
  • Maintain technical documentation and support processes including ServiceNow ticketing
  • Collaborate with cross-functional teams to deliver scalable backend and ITSM solutions


Skills Required
Servicenow

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