Job Description
Position: Sr. Salesforce Admin - CTI
Experience: 7+ Years
Location: Bangalore (Hybrid)
Shift: General shift
Responsibilities:
Salesforce Support: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operations.
Service Cloud Support: Provide support for Service Cloud features, including case management, knowledge base, email-to-case, CTI and live chat. Help troubleshoot and resolve customer service-related issues, ensuring efficient resolution and customer satisfaction.
CRM Analytics Support: Assist with the creation and maintenance of reports, dashboards, and custom analytics to support sales and service performance analysis. Help validate data, troubleshoot data-related issues, and sup...
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